Dealer Portal

When dealers love the portal, manufacturers scale

24/7 self-service for ordering, parts, claims, and warranty, built to be as easy as your dealers' favourite app. The simpler it is for them, the less your team handles. The less your team handles, the faster you grow.

The Problem

Every dealer call that isn't driving new business is a potential tax on your team. Managing dealers through email and spreadsheets doesn't scale.

When a dealer wants to place an order, they call your sales rep. When they can't find a part number, they call again. When they need to submit a warranty claim, they email your service team. When they want to check order status, they send another email.

Your people spend hours every week answering questions your system should answer automatically. Your dealers wait. And every new dealer you onboard makes the problem worse. A dealer portal fixes this at the source.

Every order goes through a sales rep
Dealers can't place orders without calling or emailing someone on your team. That's a bottleneck that gets worse with every new dealer you onboard.
Slow claims and warranty processing
Manual claims intake means errors, delays, and disputes. Dealers get frustrated. You lose trust.
No visibility for dealers
Dealers can't see order status, pricing, or parts availability without calling someone. That friction costs you sales.

"But our dealer relationships are complex..."
Most manufacturers say their dealer network is too complex to digitize — different roles, multiple locations, different permission levels per person, multiple ERPs, custom pricing per dealer group. That complexity isn't a reason to avoid a portal. It's exactly why you need one. Managing complex relationships through email makes them more fragile, not simpler.

Truvio Commerce (powered by DynamicWeb) is built for this: role-based access, multi-dealership logins, ERP-native data, and configurable workflows that reflect how your network actually operates.

Features:

Dealer Ordering
Dealers browse your catalog and place orders directly — with live inventory, pricing, and product specs pulled from your ERP. No rep required.
Configurable Products
Dealers build complex product specs in-portal, selecting options, variants, and bundles before placing the order. Configuration rules enforced by your ERP, so invalid combinations never reach your order desk.
Parts & Spare Parts Ordering
Search by serial number or unit ID. AI-powered image matching helps dealers identify unknown parts. Orders go straight to your fulfillment system.
Warranty Registration
Dealers register units at point of sale. All registration data flows into your ERP automatically. No manual data entry on your end.
Claims Management
Dealers submit warranty and service claims through a structured workflow. Labor rates, parts, and reimbursement limits are configured by you. Status is visible to both sides in real time.
SPIFF Programs
Set up sales incentive programs tied to specific units or timeframes. Dealers see open SPIFF opportunities and claim them directly, fully reconciled with your ERP.
Role-Based Access
One login per dealer, with role-based permissions. An admin at one location can have sales-only access at another. You control what each user sees and can do.
Digital Asset Library
Approved marketing materials, spec sheets, and product guides — all in one place. Dealers use the right assets. Your brand stays consistent.
Notifications & Recalls
Push critical updates, including recalls, service campaigns, new model alerts — directly to the dealers who need them.

What it does

Everything your dealers need. Integrated with your ERP from day one.

Truvio Commerce's dealer portal is a production-ready platform used by manufacturers across recreational vehicles, industrial equipment, and power products. It connects directly to your ERP, whether it's Dynamics 365 F&O, Business Central, or other systems — so dealers always see live data, not yesterday's manual export.

Why Truvio Commerce

Enterprise capability, AI-accelerated delivery.

Headless dealer portal implementations used to mean expensive and lengthy projects. That's changed. Our team uses AI-assisted development to build and customise headless solutions in a fraction of the time, meaning your portal goes live faster and costs less than a custom build.

The platform isn't a blank canvas. The core workflows, ordering, parts, claims, SPIFFs, warranty, are already built. We configure them for your ERP, your product catalog, and your dealer network. You get the result of years of manufacturing-specific development without paying to rebuild it from scratch.

Built faster with AI.

Most of portal development completed using AI-assisted tooling, cutting delivery time significantly vs. traditional headless development.

Proven across industries.

Used by some of the largest RV brands in North America and designed for marine, agricultural equipment, and power equipment manufacturers are running on this platform today.

Real-time. No middleware.

ERP-native, real-time data from Dynamics 365 F&O, Business Central and other systems. No middleware, no sync delays, no stale inventory counts.

Customer Case

How Tysse engaged its dealer network through Truvio Commerce.

How we built a B2B dealer portal for Tysse, integrated directly with Dynamics AX. Dealers log in, do their job, and Tysse's team handles the exceptions - not the routine. Read the case story for more.

Read the case story

Who is it for

If you sell through dealers, this is for you.

Recreational Vehicles
Jayco, Tiffin Motorhomes, KZ RV, and Keystone run on Truvio Commerce. Dealers manage orders, parts,warranties, and claims, all without calling support teams.
Agricultural & Implements Equipment
Complex product catalogs, serial number lookups, and spare parts management built for equipment manufacturers entering new markets.
Marine
Parts and warranty workflows purpose-built for the marine industry — where a vessel out of service costs real money every day.
Power & Industrial Equipment
Generators, compressors, and industrial machinery. Same dealer management challenges, same platform.
Other manufacturing
If you have a dealer network, serial numbers, and a warranty process, this platform covers it. Talk to us about your vertical.

A Trusted Partner in the Microsoft Dynamics Ecosystem

We build solutions that align fully with Microsoft’s architecture, update cadence, and security standards. Truvio runs inside Dynamics 365, not alongside it, giving teams better performance, fewer integrations to manage, and an ERP foundation that stays current and grows with the business.

Microsoft Marketplace