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The Shift
A new way to work with Truvio Commerce Suite
Until now, managing Truvio Commerce Suite meant navigating menus, filling in forms, and knowing exactly where every setting lives, whether you were enriching a product, chasing down an order, or building a page. That's a barrier for your team, your partners, and automation at scale.Dynamo changes this. It connects directly to your commerce instance and acts on your behalf, using nothing but plain language, across the full platform: products and PIM, orders, content and design, and users.
For Truvio customers, this means a new level of speed and accessibility across the entire platform, without giving up control over what actually happens to your data.
Trust, safety, and control
AI that acts, but never without your approval
Every change Dynamo makes goes through an approval card first. Nothing is created, updated, or deleted until a person reviews it and confirms. You always see exactly what's about to change before it changes.
- Approve every change Changes are presented as clear approval cards showing exactly what will happen. Dynamo never modifies your data silently.
- Control exactly what Dynamo can touch A per-tool permission grid lets administrators decide, tool by tool and configuration by configuration, what Dynamo may read, create, update, or delete.
- Full traceability Every action Dynamo takes is logged. Activity and error logs give administrators a complete, auditable record of what happened and when.
Connection strings, configuration, and other secrets stay out of reach by design. Dynamo works within the boundaries you set, nothing more.
Built for this moment
Why Truvio Commerce Suite is uniquely positioned
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Completeness as a first-class concept
Truvio Commerce Suite tracks data completeness per product, per catalogue, per context. An agent can identify what's missing, generate what's needed, and write it back — closing the loop without waiting for a human to sit down and do it manually.
Permission-aware by design
The Backend MCP Server has its own dedicated permission setup. You decide exactly what an agent is allowed to read, create, or modify — scoped independently from your user roles. Governance is built into the data layer from the start, not added as an afterthought.
Structured, relational data
Every product in Truvio Commerce Suite carries relational depth: a product type, attribute definitions, catalogue nodes, and context-scoped values. That structure is what lets an AI agent reason across your entire catalogue — not just retrieve disconnected records.
API-first, with nothing held back
Every capability in Truvio Commerce Suite is exposed through the built-in API. There are no UI-only features, no hidden state. Anything a human can do through the interface, an agent can do programmatically — with the same precision and the same rules.
🗨️
YOU
Plain language
Describe what you need in natural language
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AI AGENT
Your AI Agent
Understands intent and proposes the action
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MCP SERVER
Backend MCP Server
Connects your agent to Truvio Commerce Suite
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YOUR SOLUTION
Truvio Commerce Suite
The change is applied only after you say yes
How it works
Your agent meets Truvio Commerce Suite
The Backend MCP Server acts as a universal connector between any compatible AI agent and your commerce solution. It exposes platform functionality in a structured way agents can call, reliably and repeatably, and every change still passes through your approval before it's applied.
Meet Dynamo - the built-in AI agent
The AI agent inside Truvio Commerce Suite
The Backend MCP Server lets any compatible external agent connect to Truvio Commerce Suite. Dynamo takes this a step further - it's an AI agent built directly into the platform, purpose-built for how Truvio Commerce Suite actually works.
Dynamo understands the platform's data structures out of the box. It sees what you're looking at and acts in context. Ask it to enrich the product you're viewing, set up a discount on the current assortment, or explain how a completeness rule is configured — it knows where it is and what's relevant. For day-to-day work, Dynamo is the fastest path from intent to action.
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Built into the interface - no external setup, no agent configuration. Dynamo is available directly inside Truvio Commerce Suite, wherever you're working.
- Context-aware - Dynamo sees your current view and acts on it. No need to re-describe what you're looking at or paste in product IDs.
What It's Like To Work With Dynamo
See what it's doing
A live status line shows Dynamo thinking in real time, backed by a full, collapsible activity trail of every step it took.
Click straight to the result
Replies link directly to the products, orders, pages, and admin screens they mention. No hunting for what Dynamo just changed.
Long jobs finish
A whole-site translation or a bulk enrichment run continues automatically to completion, even if you close the tab or lose your connection.
Share files and images
Upload a spec sheet, a product photo, or a spreadsheet directly into the conversation for Dynamo to read and act on.
Pick up where you left off
Every conversation is saved per user, so you can return to a task days later without starting over.
Grounded, not guessing
When Dynamo isn't sure, it consults the official documentation rather than inventing an answer.
Skills
Pre-built instructions for better results
Skills are pre-built playbooks that guide Dynamo through complex, multi-step work with precision. Eleven built-in skills cover tasks like product creation, PIM completeness, product queries, page translation, and order investigation, and Dynamo automatically selects the right one for each request.- PIM Solution Skill
Guides an agent through full PIM discovery and setup - asking the right questions, proposing a data model, and building the entire structure including categories, fields, completeness rules, and workflow states on approval. - Enrichment Skill
Directs an agent to enrich products accurately - generating SEO content, filling attribute gaps, assigning data models, and writing back only the fields that need updating without overwriting existing data. - Build your own
Skills are prompt-based - which means they can be tailored for your specific Truvio implementation. Truvio partners can build custom skills aligned to their customers' data structures and workflows.
Beyond the chat window
The same platform, wherever your team already works
Dynamo is the built-in experience, but it isn't the only way in. Every one of Truvio Commerce Suite's tools is exposed through a standard MCP endpoint, so you can connect Claude, Microsoft Copilot, or any MCP-capable AI client directly to your commerce solution.
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No lock-in. Use Dynamo inside the admin today, and connect a different AI client tomorrow, without rebuilding anything.
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Same governance everywhere. External clients are secured by API keys or full OAuth 2.0 and governed by the exact same per-tool permission grid as Dynamo itself.
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One foundation, many front doors. Whatever AI strategy your organisation lands on next, your Truvio data layer is already built to support it.
A Trusted Partner in the Microsoft Dynamics Ecosystem
We build solutions that align fully with Microsoft’s architecture, update cadence, and security standards. Truvio runs inside Dynamics 365, not alongside it, giving teams better performance, fewer integrations to manage, and an ERP foundation that stays current and grows with the business.