How Burnie Brae Automated AP to Help Stretch Community Funding Further

About Burnie Brae

Burnie Brae is a not-for-profit organization based in Queensland, Australia, with a 40-year legacy of supporting stronger community connections. The organization provides a wide range of services designed to enrich the lives of seniors, younger people with disabilities, and the broader local community.

Its community center serves as a hub for social engagement, health support, education programs, recreational activities, and other community services. As a mission-driven organization, Burnie Brae is focused on using its resources responsibly so that more funding can go toward programs, services, and people.

As the organization continued to grow, Burnie Brae needed back-office processes that could keep pace with increasing operational demands while helping the finance team reduce costs, improve efficiency, and strengthen financial controls.

The Challenge:
Burnie Brae needed to reduce manual AP work and improve confidence in invoice processing.

Before implementing Truvio AP Automation, Burnie Brae’s accounts payable process relied heavily on manual invoice entry and approval workflows. These processes were time-consuming, labor-intensive, and more prone to errors.

For a not-for-profit organization with limited finance resources, manual AP created unnecessary strain. Invoice processing required significant administrative effort, and delays could affect payment timing, supplier relationships, and the finance team’s ability to maintain accurate reporting.

Burnie Brae also needed greater visibility across the invoice lifecycle. Without a more automated process, the team had fewer tools to track approvals, reduce errors, and make timely decisions that supported cash flow and financial planning.

As part of its digital transformation, Burnie Brae moved to Microsoft Dynamics 365 Business Central and began looking for a solution that could help modernize accounts payable. The organization needed an AP automation platform that could simplify invoice management, support its financial authority policy, reduce manual effort, and give the finance team more confidence in the accuracy of its processes.

For Burnie Brae, improving AP was about more than operational efficiency. Every hour saved and every cost reduced could help the organization stretch its funding further and focus more resources on serving the community.

The Solution:
Truvio gave Burnie Brae a Business Central-native way to automate invoice management.

Burnie Brae selected Truvio AP Automation for Microsoft Dynamics 365 Business Central to digitize and streamline its accounts payable operations.

The solution helped automate key invoice management activities, including invoice capture, data entry, approval routing, and workflow management. Truvio was configured to align with Burnie Brae’s financial authority policy, helping the organization maintain control while moving away from manual processes.

The implementation focused on making the transition from manual AP to automated workflows as smooth as possible for the finance team. Clear communication, practical guidance, and responsive support helped Burnie Brae adopt the new process with minimal disruption.

With Truvio in place, Burnie Brae gained a more structured and reliable way to manage invoices inside Business Central. Automated approval workflows helped reduce bottlenecks, improve visibility, and give the AP team more confidence that invoices were being processed accurately and consistently.

The Result:
Burnie Brae reduced invoice processing costs and gave its finance team more time for strategic work.

After implementing Truvio AP Automation, Burnie Brae significantly reduced the cost and effort required to process supplier invoices. The organization now processes up to 10,000 invoices annually through a more automated and controlled AP workflow.

By moving away from manual invoice entry and approval tracking, Burnie Brae reduced payment errors, improved reporting accuracy, and gave AP staff greater confidence in financial information. The finance team also gained better visibility into invoice status, helping them make more informed decisions that support cash flow and operational planning.

Automated approval workflows helped free the AP team from repetitive tasks and gave staff more time to focus on higher-value initiatives. This shift improved job satisfaction, reduced stress, and created a more positive working environment for the finance team.

The benefits also extended beyond accounts payable. With more efficient workflows and better interdepartmental collaboration, Burnie Brae strengthened the way finance works with the rest of the organization. Teams gained a clearer, more consistent process for invoice approvals, helping reduce delays and improve accountability.

For a not-for-profit organization, these improvements have a direct connection to mission impact. By lowering administrative effort and improving financial performance, Burnie Brae can operate more efficiently and focus more resources on the programs and services that support its community.

Overall, Truvio helped Burnie Brae transform AP from a manual, error-prone process into a more automated, visible, and efficient function inside Business Central. With stronger controls, improved confidence in reporting, and a more scalable invoice management process, Burnie Brae is better positioned to continue delivering services that make a difference.

Key Benefits:

• Automated invoice capture, approval routing, and AP workflows in Business Central

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  Reduced vendor invoice processing costs

• Fewer manual data entry tasks and payment errors
• Improved confidence in financial reporting accuracy
• Better visibility into invoice status, approvals, and cash flow
• Increased staff satisfaction through reduced administrative burden
• Stronger collaboration between finance and other departments
• More time for strategic initiatives that support the organization’s mission