From Paper Invoices to Scalable AP: Reliable Medical Supplies Cuts Month-End Reporting Time in Half

About Reliable Medical Supplies

Reliable Medical Supplies provides complex mobility solutions and other critical healthcare services for customers who need compassionate care, dependable support, and best-in-class products.

As the company expanded, finance operations became increasingly important to its ability to scale. Reliable Medical Supplies operates across 14 branches and 4 divisions, creating a high volume of supplier invoices that must be processed, coded, reviewed, and reported accurately.

To support continued growth, the company needed an AP process that could absorb more volume, support new acquisitions, and keep financial data current without requiring the finance team to grow at the same rate as the business.

The Challenge:
Reliable Medical Supplies needed AP to scale faster than headcount.

In 2020, Reliable Medical Supplies was processing stacks of paper invoices manually. AP staff entered invoices one by one and line by line, creating a slow, labor-intensive process that made it difficult to keep pace with the company’s growth.

The pressure intensified during COVID-19. Reliable Medical Supplies had to reduce the size of its AP department at the same time the remaining team was already stretched. Manual invoice entry was no longer sustainable.

The impact went beyond day-to-day workload. Paper-based AP slowed reporting, increased pressure during month-end close, and made it harder to keep financial information accurate and current. With 14 branches and 4 divisions, invoice coding also required precision. Each invoice needed to be assigned to the right branch or division so financial reporting could reflect the business accurately.

As Reliable Medical Supplies continued growing, the finance team needed a way to process more invoices without adding more people. They needed AP automation that could work directly inside Business Central, reduce manual entry, support accurate coding, and scale with new document volume and future acquisitions.

The goal was clear: create an AP process that could support a larger business with a smaller team.

The Solution:
Truvio AP Automation delivered fast relief inside Business Central.

Reliable Medical Supplies implemented Truvio AP Automation for Microsoft Dynamics 365 Business Central to replace manual invoice processing with a more automated, scalable AP workflow.

Because Truvio is built into Business Central, the company was able to go live in just one month. That speed mattered. The AP team needed immediate relief from manual entry, and Truvio gave them a way to process invoices more efficiently without disrupting daily finance operations.

The solution also helped Reliable Medical Supplies manage the complexity of its distributed business. With 14 branches and 4 divisions, invoices need to be coded accurately across the organization. Truvio allows invoices to be automatically mapped to the correct branch based on the name on the invoice, reducing repetitive coding work and improving consistency in financial data.

Truvio also scaled quickly as invoice volume increased. In less than a year, Reliable Medical Supplies upgraded from 20,000 documents to 100,000 documents without disruption. The finance team could support a much larger document volume without rebuilding its AP process or slowing down operations.

The Result:
Reliable Medical Supplies accelerated reporting, improved accuracy, and supported growth without adding AP headcount.

With Truvio AP Automation, Reliable Medical Supplies turned a paper-heavy AP process into a scalable workflow inside Microsoft Dynamics 365 Business Central.

The most immediate impact was reporting speed. Before Truvio, month-end reporting was typically not ready until around the 20th of each month. With AP automation in place, the finance team can now complete reporting by the 10th, cutting the cycle in half and giving the business faster access to current financial information.

That improvement also changed how the AP team works. Instead of spending time keying invoices and chasing manual processes, employees can run financial statements faster and trust that the data is accurate and up to date. This gives the finance team more time for analysis, issue resolution, and strategic work.

Truvio also helped Reliable Medical Supplies grow without increasing AP headcount. As the company expanded from approximately $20 million to $50 million in revenue, the AP team became smaller rather than larger. Automation helped the team absorb higher invoice volume, support branch-level coding, and manage increasing complexity without adding administrative burden.

That scalability has become especially important as the company continues to acquire new businesses. Truvio gives Reliable Medical Supplies an AP foundation that can support additional entities, higher document volume, and future operational growth without forcing the finance team to start over each time the business expands.

Overall, Truvio helped Reliable Medical Supplies build an AP process that is faster, more accurate, and ready for growth. With automated invoice processing, branch-level coding, faster reporting, and the ability to scale document volume without disruption, the finance team is better equipped to support the company’s next stage of expansion.

Key Benefits:

• Went live with AP automation inside Business Central in one month
• Scaled document volume from 20,000 to 100,000 documents in less than a year
• Cut month-end reporting timeline from the 20th to the 10th of each month
• Automated branch coding across 14 branches and 4 divisions
• Reduced manual invoice entry and paper-based AP work
• Supported growth from approximately $20 million to $50 million in revenue
• Enabled a smaller AP team to support a larger business
• Created a scalable foundation for acquisitions and future entities